Job Details
Digital Tool Planning and Implementation Lead (SLM)
R18501

Contract type

Full time

Discipline

Customer Support and Services

Location

Stevenage | Bristol

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00 Job Description

MBDA is a leading defence organisation. We are proud of the role we play in supporting the Armed Forces who protect our nations. We partner with governments to work together towards a common goal, defending our freedom.

Salary: Up to £60,000- £68,000 depending on experience

What we can offer you:
  • Company bonus of up to 21% (based on company performance and will vary year to year)
  • Pension of maximum total (employer and employee) contribution of up to 14%
  • Annual salary review
  • 25 days annual leave (plus holiday purchase)
  • Parental benefits including up to 26 weeks full pay for shared parental leave, adoption and neonatal leave
  • Possible relocation available
  • Fantastic site facilities, including subsidised meals, free car parking and more
  • Excellent career progression

Hybrid working pattern: Where possible, we will seek to accommodate a blended approach to on-site and remote working

We are looking for a self-motivated individual with excellent communication skills, to plan and implement digital tools for in-service support, together with the associated change management within the Customer Support & Services (CSS) UK organisation. This is a great opportunity to support the transformation activities through the utilisation of digital tools and ideally, the successful candidate will have experience of implementing digital tools to support in-service product lifecycle management.

Whilst working with our colleagues across MBDA internationally, you will have the opportunity to shape how the in-service digital tools will be utilised, developed and deployed, with the focus on delivering world-leading support to our customers whilst satisfying our strategic business objectives. Get in touch if you are interested in making a difference and helping us deliver strategic change in a customer focused, delivery environment.

What we're looking for
  • A self-starter that has experience of implementing digital tools into a customer / product support business environment, together with the associated planning, implementation & change management, ideally utilising Agile.
  • Fully understands the project milestones required when implementing digital tools and how they influence the project.
  • Strategic agility, anticipating future requirement for both the tools and project planning.
  • Ability to build and establish strong business relationships with internal partners and members of the team that will utilise the tool, including the ability manage cross culture personalities and interactions.
  • Customer focused, dedicated to meeting the milestones and making sure the project is deployed successfully to the user's satisfaction.

What's in it for you?

  • An opportunity to join a customer focused team that is going through an exciting transformation, in which you would play a pivotal role with the implementation of digital tools.
  • Utilise your knowledge and experience within an increasingly important sector of MBDA, leading the planning and implementation of the Service Lifecycle Management Platform and associated tools into CSS UK.
  • Work closely with colleagues internationally to identify and define future requirement as a team, influencing the strategic development and deployment of the digital tools.
  • Develop your change management experience within a fast paced complex environment, working with teams from a wide range of areas within CSS UK, e.g. Field Support Engineers, Trainers, Commercial, Finance and Product Support Engineers.
  • Learn about the scope of work undertaken within CSS UK and master the strategic drivers and factors essential to providing effective support to our customers.
  • Engage with various functions within the business through influence and persuasion.
Our Business:

We respect new perspectives and experiences, and we value our collaborative ways of working. We are committed to growing and supporting diversity in our workforce and ensuring everyone has an equal opportunity to reach their potential.

We recognise that everyone is unique, and we encourage you to speak to us should you require any advice, support or adjustments throughout our recruitment process. We also welcome applicants who are looking for flexible working arrangements.

Follow us on LinkedIn (MBDA), Twitter (@MBDAcareers), Instagram (lifeatMBDA_UK) and Glassdoor or visit our MBDA Careers website for more information.

Please Note: MBDA UK Limited requires all employees to achieve the required medical and national security clearance for their role. Further restrictions and/or limitations relating to nationality and/or rights to work may also apply. As a minimum and after offer stage, all successful candidates will need to undergo HMG Basic Personnel Security Standard checks (BPSS), which are managed by the MBDA Personnel Security Team!

Due to the nature of our business, this particular vacancy requires the applicant as a minimum to be a British Citizen or a Dual UK national with British citizenship and capable of achieving the clearance levels mentioned above!



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00 Benefits & Rewards

Annual Bonus

Annual Bonus

Every year in February, we reward our dedicated employees with an annual bonus. Exact amounts and percentages will vary by job grade and on business performance. This can be discussed/explained further with a member of the Resourcing team during your application process. 

We are proud to say that we were able to award our annual bonus to employees even through tough economic times in recent years, when other employers were less fortunate. 

 

25 Days Annual Leave (plus holiday purchase)

25 Days Annual Leave (plus holiday purchase)

Employees receive 25 days of paid annual leave per calendar year, in addition to all statutory and public holidays.

This increases to 26 days after 10 years of service and 27 days after 30 years. You can enjoy more time off by purchasing up to an additional five days holiday through payroll.

Dynamic Working

Dynamic Working

We trust our people to agree, within their teams, where and when they can be most effective. Our Dynamic Working policies allow individuals great levels of flexibility around the hours they work and where they work. Depending on your role and function, this may include options for paid overtime, dynamic leave (time in lieu) and more. 

When applying, please check the job advert for details, then make sure to discuss what to expect with your recruiter. 

Enhanced Parental Leave

Enhanced Parental Leave

We recognise that having or adopting a child is a significant life event for our employees and as a family friendly employer we offer a range of enhanced family leave provisions to support employees before, during and after a period of leave.

Our enhanced parental leave offers up to 26 weeks for maternity, adoption and shared parental leave. Enhancements are available for paternity leave, neonatal leave and fertility testing and treatments.

We also offer 2 weeks enhanced pay for paternity leave, and neonatal care leave for up to 12 weeks where a period of extended hospital care is required after birth. Employees also have access to support whilst undergoing fertility testing and treatments. 

Discounts and Vouchers

Discounts and Vouchers

We offer a choice of two dining and lifestyle cards so you can save money at restaurants, cinema, days out and more as a member. You will have access to hundreds of discounts and rewards on a wide range of retailers, restaurants and entertainment options.

Our rewards portal also offers access to a range of cashback benefits and discounted purchases with partner retailers. 

Gym Memberships

Gym Memberships

Keep fit for less with our on-site gym located at Stevenage, without breaking the bank.

We also offer discounted fees at over 3,500 gyms nationwide, with memberships paid via payroll. 

Pension Scheme

Pension Scheme

Our MBDA Retirement Savings Plan is a 'Defined Contribution' plan in the Mercer Master Trust, administered by Scottish Widows.

The standard contributions are 4% of an employee's base salary and 6% employer contributions. You can increase both employee and employer contributions by up to 2%.

 

Share Incentive Plan

Share Incentive Plan

The Share Incentive Plan (SIP) is available for you to join and reinforces our commitment to long-term share ownership amongst our employees.

Free Financial Advice

Free Financial Advice

We know money matters in life, so we want to make sure our employees are both paid what they deserve, and also have access to resources that can help them plan for the future.

Through selected partnerships, we offer a range of free seminars, held throughout the year, to help you make good financial decisions for now and the future.

Extracurricular Learning Budget

Extracurricular Learning Budget

You can receive up to £150 towards the cost of approved courses each year including group language lessons.

Health and Dental Insurance

Health and Dental Insurance

Cover you and your family with the option to select our six levels of dental cover. You can choose to visit NHS or private dentists and the cost is deducted through payroll. 

We've teamed up with AXA PPP to offer a selection of private healthcare plans, deductible from your net pay, for you and your family. 

Employee Assistance Programme

Employee Assistance Programme

Our employees' wellbeing is our priority. That's why everyone at MBDA UK can access free, confidential advice on a range of financial, personal and workplace issues, available 24/7.

00 Information

Training and Development

Development of our people is of vital importance to us at MBDA, which is why we ensure everyone has access to the teams, tools and resources needed to achieve their goals. This includes our dedicated in-house Learning & Development team, our Apprenticeship programmes, a variety of online learning platforms, and much more.

We encourage new learning and will provide up to £150 in financial support per year if you wish to participate in further study in your own time.

If you lead a team, or hope to do so in the future, we offer a range of management training opportunities, with paths designed for people of all experience levels. 

Dynamic Working

We want our people to work when and where they feel they can be most effective. For most of our employees, we have a flexi-time scheme that allows you to choose, within certain parameters, when you start and finish each day and how you can use time you have accrued.

For roles that do not have to be based on one of our sites full-time, you will have opportunities to work from home as part of your agreed Dynamic Working arrangement.

If you have worked the time, you are also able to accrue and take up to 15 days of Flexi-leave per annum, in addition to the 25 days of annual leave provided and bank holidays.

Security Clearance

All employees at MBDA are required to hold UK Security or BPSS Clearance. 

For further information, please view our Security & Vetting page.

Awards

    

We're proud to be a nationally recognised employer at MBDA. We have received a range of employer awards including Glassdoor Best Places to Work 2022; Gold awards from Investors in People, the 5% Club, and Armed Forces Covenant. We are also currently ranked #1 in the UK's Best Big Companies to Work For 2022 league table, as well as #1 for Manufacturing.

Check out our blog ("Our Stories") for the latest MBDA news and awards.

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Digital Tool Planning and Implementation Lead (SLM) R18501

Contract type

Full time