The IM function at MBDA is a diverse and fast paced environment which is both challenging and rewarding. We currently have a fantastic opportunity for a Service Delivery Manager to join our Bolton team
Salary: Circa £60,000 - £65,000 depending on experience
Dynamic (hybrid) working: 1-2 days per week on-site due to workload classification
Security Clearance: British Citizen or a Dual UK national with British citizenship
Restrictions and/or limitations relating to nationality and/or rights to work may apply. As a minimum and after offer stage, all successful candidates will need to undergo HMG Basic Personnel Security Standard checks (BPSS), which are managed by the MBDA Personnel Security Team.
What we can offer you:
- Company Bonus: Bonus of up to 21% of base salary
- Pension: maximum total (employer and employee) contribution of up to 14%
- Flexible working: We welcome applicants who are looking for flexible working arrangements
- Enhanced parental leave: offers up to 26 weeks for maternity, adoption and shared parental leave -enhancements are available for paternity leave, neonatal leave and fertility testing and treatments
- Facilities: Fantastic site facilities including subsidised meals, free car parking and much more…
The opportunity:
We are currently looking for an IT Service Delivery Manager to be based at our Bolton site. You will be responsible for managing the end to end delivery of IT services to the user base and working closely with the IT suppliers, ensuring that all SLAs are met. The aim is to minimise or eliminate as much business downtime as possible.
You will lead and maintain continual service improvement plans, participate in change, incident and problem management and to give the highest possible standard of customer services to the userbase. In this role you will work closely with both internal and external functions to manage the implementation of new services / applications and acceptance into service.
The Service Delivery team consists of a diverse team of people specialising in all the service management and technical management practices of ITIL V4 (or the 4 functions of ITIL V3) We pride ourselves on being a high performing team with great colleagues.
What we're looking for from you:
- ITIL V3 or V4 foundation or higher
- Service Transition knowledge – Helpful but not essential
- Leadership - Strong leadership experience in an IT Service Delivery role to motivate and lead virtual teams and partners.
- IT Service Management - Knowledge of ITSM best practice i.e. ITIL
- Communication - Effective collaboration in a global organisation. Strong interpersonal skills to enable collaboration and handle escalations and complaints.
- Reporting - Good data analysis to create reports, using the data to present improvement ideas, trend and demand analysis for proactive problem identification
- Teamwork - Work well as part of a team, provide support to colleagues across other IT functions and the business
- Adaptable – Be flexible and adaptable to the changes within the business as well as the IM function
Our company: Peace is not a given, Freedom is not a given, Sovereignty is not a given
MBDA is a leading defence organisation. We are proud of the role we play in supporting the Armed Forces who protect our nations. We partner with governments to work together towards a common goal, defending our freedom.
We are proud of our employee-led networks, examples include: Gender Equality, Pride, Menopause Matters, Parents and Carers, Armed Forces, Ethnic Diversity, Neurodiversity, Disability and more…
We recognise that everyone is unique, and we encourage you to speak to us should you require any advice, support or adjustments throughout our recruitment process.
Follow us on LinkedIn (MBDA), X (@MBDA_UK), Instagram (MBDA_UK) and Glassdoor or visit our MBDA Careers website for more information.
#LI-RM1
